BC Public Service — improving processing and uptime

I worked as a contract Programmer Analyst at the BC Public Service from 2020 to 2021. I developed application features with Visual Studio .NET, build tools, and PowerShell, and implemented and maintained the ServiceNow application.

Measurable service improvements

Feature and processing improvements cut processing time by 45% within 12 months. Ongoing ServiceNow application maintenance improved uptime by 35% and supported compliance across its modules.